DEF01 error creating Account

[JamesLL]

Hi,

Like a few others here, I have the same problem. I keep getting the error message when trying to create an account. I've cleared cookies and cache and have tried using online browser and the app.

Thanks

James

[Matthew_ML]

Hey JamesLL, thank you for reaching back out to us. I am sorry this is happening when you are trying to make an online account.

We've made some changes to our website recently, please can you try and make an account via this link 

Also with the password can you try something which includes no special characters, only letters and numbers, begins with a letter. Try keeping it between 8-10 characters too.

Please do let me know. Thanks