• 1
  • 0
  • 0
Settling in
Message 1 of 2
Flag for a moderator

Cut off from National Home Builders Team yet again

Noticed this topic is a reoccurring theme. However I have been on hold four times now each of around 40 mins just to be cut off, what a ridiculous service from Virgin.

I'm on the 90 day free trail which I want to cancel as we are unhappy with the package.

Seen as it is impossible for me to get through to the National home builders team on the number they provided or through the normal Virgin customer service line which ends in the same result, has anyone got any other number I can try?


0 Kudos
  • 10.51K
  • 490
  • 1.65K
Forum Team
Forum Team
Message 2 of 2
Flag for a moderator

Re: Cut off from National Home Builders Team yet again

Hi Hill87

Many thanks for getting in touch about the NHB teams and my apologies you have been unable to get through to themSmiley Sad

If you can pop back to me on a PM with:

  • Your name
  • Your full address
  • The developers name
  • The development name
  • Your contact number

I can email them for you.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks


* For other forum users reading this, please only PM me if I have asked you to first.



Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos