@FedUP12345 wrote:
Had a very similar experience in the last week. Cancelled with agreed end date of 29 April so what do VM do cut all services 30th March.
Then messed around on the phone, transferred, then cut off etc
Then VM send a bill that bears no relation to anything at all.
Total joke of a company.
Every employ seems to screw up even the simplest of things. Nothing they say can be relied upon.
Ofcom should start threatening VM with some serious fines
Maybe our equally useless government should step in and bring some kind of corporate negligence criminal action. It's atotal farce.
But, you have, I trust, registered a ‘complete loss of service’ with them, as I advised in the other thread, no? The logic works like this, you have given notice but are expected to pay for at least the next thirty days, similarly, VM are contractually obliged to provide a service for this period. Now, effectively, you have no service, whether this is down to a fault, or corporate incompetence, isn’t you problem, it’s their’s. From your perspective, you’re paying for a service and you aren’t getting, it, why, is irrelevant! VM are now obliged to pay you the usual compensation of £8.65 (I believe) per day for ‘loss of service’ as of tomorrow if my recollection of your original thread and timeline is accurate.
Now, of course, it is possible that a member of the forum team will step in and help to resolve this, the alternative being, of course that you post back on here for further advice, and some of us, give you full and concise hints as how to make a formal complaint, wait for that to be fobbed off and escalate it to the Ombudsman Service for independent adjudication. Just submitting a complain causes VM to lose a couple of hundred pounds in fees (you pay nothing) pls the compensation of your fees for the month, plus, I’d suggest, an additional £75 for the inconvenience.
