Customer Services Pickup

[HuckCol]

Is there anyone in CS I have been waiting for two hours and still no replys

[Kain_W]

Hi HuckCol,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, can I ask has our team advised that a cancellation has been processed?

Regards,

[HuckCol]

Kain

No they have not advised that a cancellation has been processed?   That is what I'm trying to ascertain. The conversation has taken over 27hrs. Should I charge Virgin for this time?

[Kain_W]

I can appreciate the frustration caused, 

Unfortunately we're unable to process any cancellations from this forum, have you also tried to contact our team on 0345 454 1111/150 if calling from a VM landline?

Thanks,