I wanted to speak to customer service about the fact that Emmerdale, Coronation Street and Eastenders have all been showing as undefined in my recorded programs list for several days. I also wanted to ask them why, if I set Home & Away to record the series on 5Star, it only records the 6pm show and not the 6.30pm one?
So I tried a couple of numbers that I had saved in my mobile phone contact list but they were no good. So I looked up how to contact Virgin Media and found another number 0345 454 111 but that was no good either. I eventually got through to someone on 0800 052 5747 who said the problem with the 3 programs being listed as undefined was due to a P4 fault which they had been working on - but that it should be fixed tomorrow.
So I said I wasn't at all happy that I pay them £59.20 per month and I get sent round the houses when I have a technical problem and need to speak to someone and that I was seriously considering leaving. At that, he said he'd put me through to someone - but the line went absolutely silent for a few minutes before I heard some sound and then it got cut off!!!!
