on 28-02-2023 11:41
Having left Virgin Media in January because of a change of address and unable to have broadband services at the new address, I received a letter stating I'm owed £25 by cheque, but haven't received anything after 5 week to my new address?
on 28-02-2023 13:46
Hi @BaileyBailey67
Thanks for posting and welcome to the community.
Sorry to hear you've not received the refund. Normally refunds are sent via cheque within 35 days.
I will send you a PM now though as there has been an update.
Kind regards.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-03-2023 12:51
Thanks for joining me on PM and allowing me to sort this for you.
If you do need further assistance, please pop back to the Community.
Best wishes.
