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Danjsb
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Credit refund

In September 2018 I discovered I was paying for two virgin media services. My current active account and my previous address.

When I found out I called immediately to resolve the issue, the overpayment was calculated and I was told because it was a large amount it might take up to 45 days. I was okay with this, however now I’ve waited over five months and still not received the cheque. I’ve called 8 separate times (once a fortnight)  asking when I will receive it and I get the same apology and garentee it will be sent out to my current address within 7-10 days. I’m not really sure what else to do now I’ve complained over the phone to customer services and still nothing. Please advise.

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Forum Team
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Re: Credit refund

Hi Danjsb,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you haven't received this yet. 

We would need to take some more details so we can take a look into this further for you. 

I will send you a PM with the details we would need from you, if you can reply to that message with the details, I will be more than happy to help.

Thanks

Lindsey_C

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