Credit on final bill - still not received....

[redbutcher]

I was disconnected from VM on 30th Dec (broadband only) and received my final bill showing a credit owed to me. I have chased this up twice now using the Whatsapp service and STILL have not received any credit or any contact despite being re-assured that the 'cheques in the post'.

Can someone please look into this for me - whilst it's only £20, it's still £20 that could give me 30 secs of heating!

[Zach_R]

Hi @redbutcher,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that you're waiting on a cheque refund of a credit balance. Please respond to the private message that I'll be sending to you shortly and we can go from there with this.

Thanks,
 

[Zach_R]

Hi @redbutcher,

Thank you for getting back to me so promptly via private message. I'm glad that this matter has now been addressed and resolved for you.

Please do let us know if there's anything more that we can assist you with.

Thanks,