My broadband was down for 5 days, from 17/7 to 22/7. I spoke to the technical team several times about this and they promised that I would have an automatic credit to my bill given how long I was without service. My bill has just arrived and there is no credit. I just waited on the phone on hold for 10 minutes to try to speak with you but I have other things I need to do today.
I can't even find the link on the website to make a complaint.
This is incredibly poor service. Please can you credit my account?