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cathandkim
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Credit following service disruption

My broadband was down for 5 days, from 17/7 to 22/7. I spoke to the technical team several times about this and they promised that I would have an automatic credit to my bill given how long I was without service. My bill has just arrived and there is no credit. I just waited on the phone on hold for 10 minutes to try to speak with you but I have other things I need to do today.

I can't even find the link on the website to make a complaint.

This is incredibly poor service. Please can you credit my account?

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Forum Team (Retired) David_Pn
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Re: Credit following service disruption

Hello cathandkim

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you have experienced a loss of broadband service and we apologise for the inconvenience which this caused.

 

It's disappointing to hear the credit hasn't been added as agreed.

 

We'd like to help on here with this so we'll send you a private message in a moment to get some more information.

 

Thank you. 

David_Pn
Forum Team

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