on 30-08-2021 17:10
Hi there. Recently got Broadband with Virgin Media and noticed that I had a message saying I am close to my Credit Limit of £130 with upcoming charges at £118. My first bill is due to be paid by the 6th October as discussed when chatting to the Virgin Media team online. £80 is included in my first bill which I paid by direct debit on the day I signed up to Virgin Broadband which includes the one-off flexi fee and activation fee. Virgin have said my first bill will be £156 total which they can take £14 off but that will leave it at £142 and still over that £130 Credit Limit. Any suggestions on what I should do?
on 30-08-2021 22:56
Call in (give yourself a few hours and some anger management training) and ask them to have a look again at credit limit if no help is offered with increasing it you will need to pay the bill immediately to avoid restrictions.
Direct Debit will also still be taken and you're account will go into substantial credit for the following month.
Welcome to Virgin Media where nothing is straight forward or logical.
on 31-08-2021 09:03
Thanks for your post and welcome to the Community Forums, lintern,
Did the team advise what the breakdown of the bill might be? Or any options on what can be done about the credit limit? Also some good advice given by @Anonymous
Let us know if you need further help.
Cheers,
Corey C
on 31-08-2021 14:06
on 31-08-2021 16:22
Hi @lintern
Thanks for coming back to us. Okay so just in a general sense, your credit limit should be more than the first bill otherwise this will happen.
So I will PM you now to assist further
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 31-08-2021 18:15
Hi @lintern
Thanks for joining me on PM.
Just to update the thread, the credit limit was sorted 🙂
Have a lovely evening and if you do ever need us, pop us a public post and we'll be more than happy to help
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-09-2021 20:30
Hi @lintern
Thanks for joining me on PM.
Just to update the thread, a form was done for the back office to sort the credit limit.
Do pop back and post publicly if you need further assistance 🙂
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill