Creating an account password issue

[Danielpitts1996]

I have been having issues with creating an account on the virginmedia app. 

I go to create an account but when It asked me to make a password is won't let me no matter what password I type in.

[Steven_L]

Hey @Danielpitts1996,

Welcome back to the community and thanks for taking the time to post your issue on the forums.

I can see that you are talking to one of my colleagues via private message, please can you respond to their private message and they will be able to look into this further for you. 

Regards,

Steven_L

[Teezme]

Hi Daniel 

Did you manage to get the issue sorted? I am having the same problem. 

[Kain_W]

Hi there Teezme,

Welcome to the community. 

Apologies for the issues faced, can I ask are you receiving an error code when trying to register?

If not does the password meet these requirements?

- Between 8-10 characters
- Start with a letter
- Contain at least one number
- No special characters
 

Cheers,

[Teezme]

Hi Kain

I tried that and it still asks me to choose another password. 

T

[Teezme]

Hi Kain

All sorted, thanks. 

[Gareth_L]

Thanks for the update Teezme. 

Glad to hear its been sorted now. 

Gareth_L