I'm a bit baffled here.
First of all i was offered an upgrade to gig1 for an additional £7 a month which didn't seem to go through then last Friday it was applied to my account and I got the speed boost.
Unfortunately, it's not much of a boost on WiFi devices so this morning I opted to use the right to go back to my previous contract under the cooling off period.
Spoke on online chat and said I wanted to go back to the 500mb broadband and talk weekends package for £38 that I was previously on .
Initially, I was offered the same package as I was on before for £51 but I said no, I want to exercise my right to go back as per the cooling off policy.
After a long conversation (time wise) I managed to get it confirmed that I'd go back to 500 broadband and talk weekends for £38 and he told me my next bill would be £38.94 due on 12th April. That sounded absolutely spot on.
So I've just received a contract that says it's £38 a month and it appears it's just for broadband only. My phone has vanished.
It also says the next bill will be £46.94 to take into account the change of package. That's definitely wrong as I was only on the £45 package for 4 days and 4 days of an additional £7 upgrade most certainly isn't more than £7!
Also instead of going back to my old contract as per the terms and conditions of the cooling off period It seems that they've given me a new 18 month contract starting tomorrow.
Surely everything should revert back to my original contract date and package as it was as if I hadn't made an upgrade.
I hope that the email is incorrect but I would like some clarification
Thank you
