Contract?

[Ashseck]

I’ve been trying to get a contract with virgin for sometime and keep being fed line after line. They’re latest one is that I need to come on here and get other users to give me a contract. I am 100% sure this is utter bull5hit but here I am asking. Is there somehow any truth in this…? Can someone here give me a good enough deal to make me stay with Virgin…? 
Thank you! 

[japitts]

Just on a couple of small points...

"I don’t know what an ISP is.
Sorry again, I don’t use any wired internet (except the bit into the wall). I just use the Wi-Fi. This is confusing, does this mean I need another router to get the Wi-Fi to go further? "

ISP stands for Internet Service Provider - the company who supplies our internet. VM is a broadband-ISP who supply your home with a broadband connection as part of a package of services, and included in that is a free router. It's a basic router, but a free one all the same.

"Do Virgin Media even have contracts?"

Yes, you can't have VM service without one. They don't do a pre-pay based TV or broadband service.

[Paulina_Z]

Hi @Ashseck,

Thank you for coming back to us. Yes, we do have contracts, and once you get through to a team member and re-negotiate your package or monthly price, we will make an offer for a new price, for a contract that will most likely be 18 months, as this is our common contract length.

Please give our team a call and let us know how you get on. If there's anything else you'd like our help with - such as your broadband, please give us a shout and we'll be more than happy to help. 🙂

Thank you.

[Ashseck]

Thank you for all the help, unfortunately I managed to get through to virgin today and the cheapest contract I can get is £48… weird as that’s more than what I pay out of contract. 
Thanks again to everyone trying to help but I can’t afford to stay with Virgin. 
If only you lot worked for Virgin, maybe things could work out different. 

[-tony-]

to add some iinfo - when you joined you had a 12 or 18 month contract - its [sort of] flexible in that tou could leave by giving 30 days notice but they would charge you an early termination fee - max is or was £240 - when that initial contarct expires you go onto a 30 day rolling contract - that means you can leave any time by giving 30 days notice and there is no cost other than your normal bill

if you ring retentions and get a deal then thats will start a new 18 month contract - deals have some sort of discount so after the 18 months your price will rise as the discount ends so on the roundabout again to get a new deal

you need to ring but importantly you need to speak to someone in the UK so

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

theres a freephone number 0800 052 0422. You need option 4 to speak to retentions

if you get offshore hang up and start again 

if you do get a deal and stay then there are things you could try with your wifi to improve things without spending money - they may or may not help - adding a good wifi router certainly will - VM offer pods but they can cost you £5 a month forever - they help but are a poor cost benefit - better to buy something that you can keep and use whoever your provider is

[Kath_F]

Hi Ashseck, 

Thanks for coming back to us on this and apologies to hear that we were unable to make an offer on a suitable package for you. 

Offers and promotions are always changing so there may be a new offer available. If this isn't the case then we understand you need to do what's right for you. We wish you well with your new provider. 

Take care,

[Ashseck]

Hi,

Honestly, we’ve been on a rolling contract the whole time. 
I called and spoke to someone that told me the very cheapest contract I could get was £48 a month. Crazy when you consider the rolling contract is £44 a month 🤣 
I’ve already signed up to a different internet provider. It took roughly 15 minutes. A lot better than the near three weeks I’ve just spent trying to talk to virgin. Im still not sure why I wasn’t allowed a contract but not my issue anymore. 

[-tony-]

i assume you have given VM 30 days notice if not the rolling contract will continue and they will keep billing you