Contract termination - need to extend cut off date

[PeteCos]

Hi Folks,

Hi Folk,

Probably one for the Virgin Media team on this forum

Apologies - i posted originally as a reply to a similar thread

I have already given contract cancellation notice to Virgin with the contract ending in about 10 days time.

My new supplier is now slipping their install dates and will not be ready until late October.

Is it possible to extend the cancellation (if that makes sense) by a month so that i do not lose broadband altogether.

thanks

[Kath_F]

Hi PeteCos, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear your installation has been delayed with your new provider. We can certainly take a look at things this end for you. 

We will need to confirm some information with you so I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,