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Contract sent to non existent email address

Baglady5765
Joining in

on ‎18-02-2023 10:41

Hi, I started a new contract with Virgin for broadband on 11th February, but they have sent my contract to an email address that I haven't used for years and actually doesn't exist any more. Any advice would be appreciated.  Thanks

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Ashleigh_C
Forum Team
Forum Team

on ‎18-02-2023 13:20

Hi there @Baglady5765 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

We are so sorry to hear that this happened, but not to worry, I'd be happy to take a closer look for you via a PM. 

 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

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