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Contract renewal

dss63
Joining in

I have just renewed our contract where can I find the new details was told I would get a confirmation email.

1 ACCEPTED SOLUTION

Accepted Solutions

Carley_S
Forum Team
Forum Team

Hi @dss63

You should receive confirmation of this on your online account or My Virgin Media app within the next 72 hours. If you do not see your new contract online in this time, please let us know and we'll investigate this further.  

Here to help 🙂
Virgin Media Forums Agent
Carley

See where this Helpful Answer was posted

2 REPLIES 2

nephrititi
Dialled in

 

If you log on to your account on the Virginmedia website you should be able to view it there, although sometimes it can take a day or two.

However they normally e mail you a copy.

 

 

Carley_S
Forum Team
Forum Team

Hi @dss63

You should receive confirmation of this on your online account or My Virgin Media app within the next 72 hours. If you do not see your new contract online in this time, please let us know and we'll investigate this further.  

Here to help 🙂
Virgin Media Forums Agent
Carley