Menu
Reply
  • 8
  • 0
  • 0
polgee
Joining in
552 Views
Message 1 of 6
Flag for a moderator

Contract renewal

Does anyone know if virgin media have to get the explicit permission from the customer in order to extend a one year contract?

0 Kudos
Reply
  • 16K
  • 1.67K
  • 3.64K
Very Insightful Person
Very Insightful Person
548 Views
Message 2 of 6
Flag for a moderator

Re: Contract renewal

All Virgin Media contracts become 30 day rolling contracts at the end of the contract minimum period.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
526 Views
Message 3 of 6
Flag for a moderator

Re: Contract renewal

Hi polgee, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

It all depends on the context on this one. 

All contracts are minimum term ones meaning that once the minimum term is over they revert to rolling monthly contracts as mentioned above. In this example, no permission would be needed since this is agreed at the start. 

If you are referring to contracts that last for 12 months and then a new 12 month one is taken then yes - we would need permission to do this. Your usage of the service after any changes would class as acceptance. We would send you a new contract via post or email though. 

If you have any specific questions, come back and let me know.

Thanks,

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 8
  • 0
  • 0
polgee
Joining in
517 Views
Message 4 of 6
Flag for a moderator

Re: Contract renewal

Thanks for your quick and helpful reply,
and a Happy New Year to you too!
polgee
0 Kudos
Reply
  • 8
  • 0
  • 0
polgee
Joining in
515 Views
Message 5 of 6
Flag for a moderator

Re: Contract renewal

Thanks for your reply,
and a Happy New Year to you too!
polgee
0 Kudos
Reply
Highlighted
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
511 Views
Message 6 of 6
Flag for a moderator

Re: Contract renewal

No problem at all 🙂 

Don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
Take care. 
 

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply