Hello,
My virgin media contract is coming to an end on 31st July and I've been offered a great deal from Youfibre. I decided to give my cancellation notice so have been speaking to a virgin customer relations advisor via WhatsApp today.
I have spent most of the day speaking to this advisor and was offered numerous deals which I rejected as they don't appeal to me and my current circumstances. Eventually the advisor processed my notice period and said my services would be cancelled on 30th July which is great.
I was shocked when I was then told my final bill would be £245.53 (my current deal is £46 per month) as apparently I had re-contracted in May of this year and still had 16 months left on my contract. I told the advisor that I never re-contracted and actually only have 1 month left on my contract and even showed a screenshot of my contract end date taken from my virgin media account page. The advisor continued to insist I still had 16 months left on my contract even after the provided proof.
I don't understand how this mistake has happened and would like to know if anyone else has had an issue like this and what the resolution was?
