After much discussion, I agreed on a new contract because it contained a certain discount.
After a while I looked to see details of my new contract, I received a message stating an email had been sent on the 13th September, this I had not received but I did find details for this new contract.
Agreed discounts were not showing, so I rang VM and was told details of my discounts were logged but these would not be implemented until the contract was activated.
However, I am being asked to sign the new contract without any discounts showing.
This I am loath to do, as I fear I may be locked into something I have not agreed.