Contract changes wless than 2 weeks later

[goody1]

I had to take a new cotract on 26th February for £40.50/ month, less than 2 weeks later the contract had incresed to £43.50 without any reason, I am still wondering why?

The contract states "Your Montly service charge £40.50 Then £60.50 from Saturdday 26th August 2023"

A telephone operator told me the contract had incresed in price and that was the explanation!

The link for 'help' provided in the email was broken

The link for 'contact us' provided the email was broken

Are Virgin always going to be like this ?

[Kath_F]

Hi goody1, 

Thanks for your post and apologies to hear you've had some issues with an increase in your bill and broken links. 

We have had a recent price rise however this shouldn't affect newly bundled deals. 

To allow us to look in to this further for you, I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi goody1, 

Thanks for coming back to me via private message. 

I'm glad things are all sorted for you now. 

If you have any further issues, pop back and let us know. 

Thanks,