I recently tried to call virgin after receiving the email about the price increases, this happened to coincide with a systems problem at the call centre that lasted several days and was unable to speak to anyone. I used this time to rearch alternatives, I have been with Telewest/Virgin for over 24 years and my home has never had a connected BT line. This was always one of the reasons why I had never moved as I would have to organise the connection to access sky.
It appears that Sky etc are now offering to pay for this to be done as part of the contract and were also offering newer equipment plus Netflix for over 40% less than Virgin. I called to cancel and was of course transferred to the retention team who eventually offered a comparable deal (with Netflix) if I would sign up for 18 month contract. The operative wanted me to sign up there and then but I explained I would need to speak to my partner first, he said he would leave notes on my account and I could call back to accept the offer if I decided to stay.
I called this morning to confirm I wanted to stay but was offered a very different price without Netflix after 30 mins of back and forth with the price being discounted by a few pounds each time the final deal she offered was still more expensive than sky and nowhere near the price offered by the original virgin operative.
Is there a culture of being economical with the truth at virgin?. This coupled with the constant tv ads and mail drops telling you the deals new customers are offered has been the final straw.
Has anyone else experienced virgin going back on deals they offered or is it just me. I understand that discounts can change day to day but I was told that I could call back and the first deal offered would be available as he was going to make notes on my account, I checked this twice before hanging up..
