My account online does not show my contract end date. Surely this is illegal and cannot be deliberately hidden. Please don't tell me to contact them by phone as I already know this. I want to see my contract details.
All Virgin Media contracts don't have a fixed end date, but will continue indefinitely until you ask to stop them. Some contracts have a minimum term requirement, but that's not the same thing. After any minimum term you go onto a rolling 30 day notice period agreement.
Contracts with a minimum term entered into after April 2016 are normally shown in My Virgin Media, and more recently all changes to services also show there. Contracts before April 2016 were sent out by post.
So in general if you don't see anything in My Virgin Media for a contract, you won't currently be under any minimum term agreement, and are on a 30 day notice agreement.
********************************** I work for Virgin Media - but all opinions posted here are my own
Thanks for your post and welcome to the forums. It's great to have you on board with us in the Community.
BenMcr has covered everything for you in his post above. If you would like me to double check the account to ensure you have no minimum end date then I can do this to save you calling.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
If you do cancel your contract cancel your direct debit at the same time as they'll make you wait 45days for a refund which they'll send using a relic from the last century (cheque) which won't turn up.
There is 3 threads on this forum alone from people who still waiting form cancellations in October.