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Festwit
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Contract Email

Hello all,

Received an email today from 'Virgin Media via DocuSign'.

Not seen this before, and it asks me to digitally sign a new contract, so just wanted to check and make sure if anyone has experienced this, to make sure it is genuine.

Any advice would be appreciated.

Thanks in advance.

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zvonok
Fibre optic
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Message 2 of 7
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Helpful Answer

Re: Contract Email

Received the same when I upgraded my package - no problems.

Have you altered your package? If not  - then query it ... ZvnK ...

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Festwit
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Message 3 of 7
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Re: Contract Email


zvonok wrote:

Received the same when I upgraded my package - no problems.

Have you altered your package? If not  - then query it ... ZvnK ...


Hello Zvonok,

Many thanks for your prompt reply.

I did a small upgrade a while ago but nothing heard since then as it was all done on chat and they didn't mention a new contract, so as it came from a third party, just wanted to make sure.

Much appreciated, you've put my mind (or what's left of it :-) ) at ease.

 

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vjkld
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Message 4 of 7
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Re: Contract Email

I had the same on Wednesday to sign via docu sign. I queried it but there was nothing on the system​ on Wednesday evening. Have you queried it? I upgraded my speed on offer about a month ago told no new contract. Mistake?
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Ajile971
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Re: Contract Email

Hi 

I have moved a new home, and I haven't received Hub there.

Could you please help me in that?

 

Best regards 

Ajile

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rissa1797
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Message 6 of 7
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Re: Contract Email

Just joined and still haven’t recieved my contract email to sign. Don’t know how to resolve as I’m getting other emails from VM.

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Forum Team
Forum Team
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Message 7 of 7
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Re: Contract Email

Hi rissa1797, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

I'm sorry to hear you've not yet received your contract via email. Have you received it via post whilst you've been waiting? Has it come through via email since posting? 

 

If you're still waiting, let the teams know on 150 / 0345 454 1111 for them to double check things and get a copy sent out. 

 

Thanks,

Kath_F
Forum Team

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