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MertensL
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Contract Doesn't Match Conversation

I had a long and lengthy conversation with the movings home team who eventually assured me that my new contract at my new property would be a rolling contract, not fixed term.

This would allow me to cancel any time, I was told, and without having to pay cancellation fees. I've now received my contract by email and it has a minimum term of 12 months slapped on the corner of it.

Not impressed how can I resolve this? Do rolling contracts with Virgin Media even exist?

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Forum Team (Retired) David_Pn
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Re: Contract Doesn't Match Conversation

Hi there MertensL

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry for any confusion regarding your contract.

 

Were any changes also made to your package at the time such as adding new services?

 

 

David_Pn
Forum Team

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