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dog-man
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Contacting Virgin Media?

I had a Virgin rep knock on my door as virgin has just gone live in my street.

I said I was interested in the Vivid 350 service, nothing else.

I was given an install date and then a few days before that date an Esign contract arrived as an email.

It also included a telephone service, I never agreed to that. It would be of no use to me as I am very hard of hearing. I cannot use a phone. The cold calling advisor was aware of that. I did an online chat with a virgin advisor and was told that it couldn't be cancelled but a note would be put on my records.

I then instructed the advisor to cancel the complete order and I would NOT be signing the contract. I have not signed anything at all.

On the day of the proposed installation, two men arrived in a van and I informed them that I had cancelled my order. They were unaware of this.

Now, I have had a letter informing me of a telephone conversation with me about a rescheduled installation date for the end of March.

That conversation did not happen, I am very deaf. It is impossible for that to happen.

There is no email address I can use to make contact and obviously I cannot telephone.

So, is there an address I can write to as I am completely fed up with this. If they turn up on the date stated I will be throwing them off my property.

Do I have to go to the press with this to get it stopped?

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Forum Team (Retired) John_GS
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Re: Contacting Virgin Media?

Hi Dog-man,

 

Sorry to hear of this/ Not the usual level of service we aim to offer.

 

I'll pop you a quick PM so I can assist you further. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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dog-man
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Re: Contacting Virgin Media?

I forgot to mention that I have emailed the 'cold caller' to inform him that I want it cancelled too. I gave him my email address because of my hearing issue. He has not replied. Smiley Sad

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