Menu
Reply
  • 3
  • 0
  • 2
lozzap49
Joining in
207 Views
Message 1 of 3
Flag for a moderator

Contacting Virgin Customer Services

Been on hold 3 times now ,each time after 20 mins they cut off .How can I get through to Virgin to cancel account ? 

  • 2
  • 0
  • 2
JJJJ1
Joining in
194 Views
Message 2 of 3
Flag for a moderator

Re: Contacting Virgin Customer Services

Also calling to leave.  Recorded message "sorry we're closed.  we are open 7 days a week 8am-10pm.  plase call back then". It's 6pm!  Tried a few times same result, 

One way of hanging onto customers.  Very disappointing. 

  • 3
  • 0
  • 2
lozzap49
Joining in
189 Views
Message 3 of 3
Flag for a moderator

Re: Contacting Virgin Customer Services

I agree, dreadful service . The phone number online says open 7 days till 10pm but after 20 mins on hold they cut off but I'm determined to get them eventually !!