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Gurunicknak
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Constant loss of services

For the last month my area has experienced constant loss in services mostly internet I pay a lot of money for these services and have been told the prices are rising again as I speak my internet is down again I am seriously considering going elsewhere other providers speeds might not be as fast but at least I might be able to use the services I pay for. Also I have not telephoned the call centre as last time I did I had a very heated argument with a not very pleasant person. All I want is a satisfying answer to why my services keep going down and what’s going to be done about this months bill as I have not been receiving the services I have been paying for thanks.

mathew

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Re: Constant loss of services

Hello Gurunicknak and thanks for your post,

I'm sorry to hear you've been experiencing disrupted services recently, I know how frustrating these things can be.

If you have any ongoing service issues, you will need to report these using our fault procedure found here: http://virg.in/faults and with regards to loss of service credits, our customer service and support team can apply these in line with our loss of service refund policy here: http://virg.in/creditg.

If you're thinking of leaving us due to these issues it would be best to get in touch with our customer relations team to discuss this. You can reach the guys on 150 from a Virgin Media phone or 0345 454 1111, option 1 then 4. Lines are open between 8am and 10pm Monday - Friday and between 8am and 6pm, Saturdays.

Best,

Michael_JK
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