on 13-07-2021 18:53
What can I do about being conned into a new contract
on 13-07-2021 20:25
If you could explain some of the background to this, and what's happened...
Other community members may be able to advise, and the staff may be able to assist.
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13-07-2021 22:28 - edited 13-07-2021 22:29
Interesting question.
I am very disgruntled and leaving VM but they have always been clear when you enter or re-enter a contract with them.
It's communicated via email and in your account. I even had a few in the post after they've told me in telephone conversation.
You have 14 days to get out of a contract otherwise you will have to prove, in your words,that you were "conned".
on 14-07-2021 08:44
Good morning @Marrauk24
Welcome to the forums and thank you for taking the time to post.
I am really sorry to hear that you feel that way.
Could you possibly expand on the reasons for this?
Kind regards,
Zak_M
on 14-07-2021 18:39
I phoned up and told them I wanted to downgrade my old contract had ended she took items off to lower things and told me my new contract would be £60+ a month I don’t have to pay my first payment till mid July and then Friday I get a bill for £180. When I rang them and explained this I was told I’ve been misinformed
on 14-07-2021 18:50
Just by means of a "holding" answer before the staff pick this up... login to your "myVM" online account and find your downloadable contract.
Does it tally with what you're expecting?
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on 14-07-2021 18:56
Hi @Marrauk24,
I'm very sorry for the issue with your billing. Just to be aware, the first bill of any new contract will be for the first 2 months of service in advance.
Any charges from previous contracts will also be included, as well as additional charges such as call usage, pay-per-view items.
There is more information on this here.
If you are still unsure what the charges on your recent bill are, then do let us know and we'd be happy to look into this further with you.
Kind regards,
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on 14-07-2021 20:16
When I asked the lady she told me my first bill with my discount would be forty odd pound and that was the only reason I didn’t change provider
on 14-07-2021 20:40
We do apologise for any confusion @Marrauk24,
You would be billed for for the first 2 months of service in advance.
Are you looking to raise a complaint?