Confirmation of cancellation

[Catssssssssss]

I called to cancel my installation for the broadband yesterday and the staff told me that I will have an email for confirmation. It's been a day and I still don't have any form of confirmation. 

Is there any way to get a confirmation? I just want to be sure.

[Ayisha_B]

Hi @Catssssssssss 👋,

Welcome to our Community Forums and thanks for your post. 

I do apologise but we don't send a confirmation of cancellation of services. 

I'll be more than happy to check the status of your account though so will pop you a PM now.

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming the requested details via PM @Catssssssssss

I can confirm the work order that was scheduled for your install has been cancelled as requested. 

If you have any further questions, do let me know. 

All the best!

[Ayisha_B · Accepted solution]

My pleasure @Catssssssssss 

Glad I was able to clarify things for you 🙂

Take care!