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Moylesie
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Complaints Resolution

I left VM in January 19, but have been trying to get an account over payment back since then.  I sent a complaint through the online portal on the 31st March 19.  A member of the complaints team spoke to me on the 16th May 19 and agreed i was due a refund of circa £37.  They confirmed the refund verbally and sent an email saying a credit was due.  They advised this may take a few weeks to process a cheque.  Its now July 19 and still no refund.

Its hard to believe that I've been chasing a refund for nearly 6 months - can anyone help draw an end to this?

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Re: Complaints Resolution

Good Morning Moylesie,

 

Thanks for your post on our Community Forums!

 

Sorry to hear about this still not being refunded to you. I'm happy to look into this for you just look out for the purple envelope in the top right hand corner

 

David_Bn

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Moylesie
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Re: Complaints Resolution

David has resolved this matter quickly.  Its taken 7 days from the point of contact with him to resolve the issue and have a cheque in hand for the refund value.

The complaints team should take note - I spent months trying to resolve with them.

Thanks David

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