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Complaint

Sil09
Joining in

Hi All, I originally sent a complaint to Virgin on 08 November regarding there appalling customer service, I have been informed on more than one occasion a manager will phone me, not happened,  they close my complaints without them being solved, and Iam constantly lied to.

Does anyone have the contact name, phone number/email address of a senior manager please.

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Sil09,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you didn't receive a response to your complaint, so I can look into this I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm