on 30-12-2021 15:05
Hi All, I originally sent a complaint to Virgin on 08 November regarding there appalling customer service, I have been informed on more than one occasion a manager will phone me, not happened, they close my complaints without them being solved, and Iam constantly lied to.
Does anyone have the contact name, phone number/email address of a senior manager please.
on 30-12-2021 17:14
Hi Sil09,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you didn't receive a response to your complaint, so I can look into this I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm