Complaint resolution

[Dan306]

Hi, new on here, wouldn't normally use this service but as I have an issue I was hoping this might help.

I recently complained about my Tivo service and package price. I received a response via email with a number to ring, unfortunately it was an overseas call centre and I couldn't hear or understand anything that was said.

I would like to know if there is a way to speak to someone based in the UK or if I can webchat with someone regarding my issues. I'm not sone kind of Alf Garnet it's just when talking about money/contracts I would prefer to understand 100% of whats being said. The lady I spoke to was friendly and polite but I had to ask her to repeat everything.  

[Dan306]

The link to deals for existing customers at the bottom of your message doesn't work! Oops 404.

[Akua_A]

Sorry to hear this @Dan306.

Are you able to try the link again? https://www.virginmedia.com/broadband/existing-customer-deals Also let me know if you are unable to access it via alternative browsers and devices?

Thanks, 

[JohnGW75]

Vm have a tendancy to ignore complaints and close them without a resolution, I gave up in the end with mine for speed issues, over 3 months getting nothing above 350Mbps on the gig package, opened a complaint when tech kept saying nothing wrong, they had a cheek to send a wifi pod to "fix" the speed issues and charge me for it, absolute joke, once they have your cash, good luck