Hi, could anyone tell me the best way to get a complaint acknowledged? I have tried to IM and also phoned several times, is there an e-mail address? As a new customer I am appalled at the lack of interest in my complaint regarding damage to my house on install, can anyone advise please??
I share your pain with that one. 3 months in after receiving a hub 3.0 router which frankly is a piece of **bleep**, I've given up waiting for someone to acknowledge my woes. Their inept technical department in India, tried to sell me an extra 100meg of broadband claiming that was the reason why my wifi would not connect for the first 30 minutes after entering its zone.
I've given up and bought a high end router and use the hub 3.0 in modem mode. Much better, with superior range and speed too. Something tells me that I shouldn't let this go though.