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AJ53
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Compensation??

Hi all,

what's virgin policy when compensating a customer if the service is not working? I was without any TV and internet for just over 21 hours

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Forum Team
Forum Team
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Re: Compensation??

Hello Aj53

Sorry to hear about your TV and Internet service 

Regarding the loss of service refund this will explain our policy 

virg.in/creditg

Regards 

Gareth_L

 

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Very Insightful Person
Very Insightful Person
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Re: Compensation??

also the refund policy needs to be off for more than 24hrs, so might get a 1 day refund..

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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