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Compensation Model

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sonjayb
Tuning in

on ‎17-06-2022 20:04

Hi Virgin media team.

I have moved to new home on 26th April considering the same I have requested an engineer visit on 27th April. On 27th April the engineer came to my new house and not able to fix the issue and it was re-scheduled on 18th May. On 12th may I got an email and again it was rescheduled to 31st May and I was informed once the installation’s complete, I will be eligible for a bill credit as part of Virgin Media's automatic compensation scheme .

But Now I have received the first bill and nothing has been considered. I have also raised a ticket C-270522511, but it is closed without any information.

Not sure whom should I complain on this?

Regards

Sonjay

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Martin_N
Forum Team
Forum Team
In response to sonjayb

on ‎28-06-2022 08:30

We're sorry you feel that is the case. I am more than happy to look into this for you and get a complaint raised. With regards to queries regarding Moves, this isn't something we would likely need to refer you to the Movers team themselves to answer. 

I will send you a private message so we can at least confirm some details. 

^Martin

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