Collect+ Locations for Virgin Media

[JHendry]

Hi, i am trying to return my router using the prepacked return label. as instructed on instructions, VM website and youtube videa i used the Collect Plus Store Finder link to find my nearest Collect+ location. However they told me that they only service John Lewis returns, and not Virgin Media. 

I also noticed that on the storefinder link I was asked to select which courier I'm using (Amazon, Yodel, DPD, DHL, etc.) but it's not clear from the label which one I need to choose. 

Can anyone advse if they've sent a router back recently? 

[Akua_A · Accepted solution]

Hi @JHendry,

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with setting up your click and collect for returning your router. Please try the following link and let me know if it helps https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/returns

Thanks,