(Code: DEF01) Can't reset password.

[JChrisL]

Oops, we've ran into a problem.

Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)

I'm trying to log into my account and none of my usual passwords are working, I've tried to change the password and this error comes up? Is there something wrong with my account?

[Hayley_S]

Hello @JChrisL,

Welcome, thanks for posting.

I am sorry for the issues with your login.

We are aware of this issue, we are working to fix this asap.

We have been advised that customers should try again in 24 hours.

Please do wait 24 hours before trying again.

Many thanks,