on 17-03-2022 22:47
on 18-03-2022 08:33
Hi Ak4,
Thanks for posting on our community forums. We can certainly understand your frustration regarding the recent billing issues as you were advised the credit would last for the term of your contract.
We apologise for any upset and undue stressed this issue has caused you.
You can sign in to you online account here and check your bills are £37.50 going forward.
Unfortunately, we will be unable to send an email confirmation to you regarding this credit, however I can check your account to make sure this has been added correctly and it will carry on until the end of your contract for you.
I will pop you over a private message to take some details, please click on the purple envelope to accept the chat.
Kind regards Jodi.
on 18-03-2022 17:06
Hello Jodi,
Thank you for your rreply.i have responded to your pm.
Look forward to your poItive response.
Kind Regards
AK
on 18-03-2022 19:57
Hi Ak4,
I have responded to your private message and confirmed the package price and contract end date. We hope this puts your mind at ease now.
If you have any further issues, please come back to us through this channel.
Kind regards Jodi.
on 14-04-2022 10:32
Hi Ak4,
Just a quick note to say the bill has been adjusted to the correct amount for your now, and going forward the bill will remain at £37.50.
If you have any further issues, please come back to us through this channel.
Kind regards Jodi.
on 13-05-2022 18:43
Dear Jodi,
Thank you so much for your help.
Kindest regards
on 17-08-2022 11:11
Hi Ak4,
Just a quick note to say sorry you're leaving. Your final bill will be produced about a 7-19 days after your disconnection date and any credits owed will show on this final bill.
You will have any refunds credited back to you 45 days after your disconnection date.
We wish you all the best for the future.
Kind regards Jodi.
on 06-09-2022 19:26
Hello Jodie,
Hopefully this will be the last time i will need to contac t you. However my final bill is also wrong. I have been charged an early disconnection fee, of £21.98? which i should not have been charged as i requested my disconnection date to be the end of my contract. And was also sent a message confirming i would not be charged any disconnection. Also the £7.50 has also been added onto this final bill as being owed from last month. I was expecting a crecit of atleast £22 but it is only showing as £6.51. Please can you look into this and resolve this and add any credits that need to be refunded to me as i have overpaid.
Kind regards
[MOD EDIT: Personal details]
on 07-09-2022 08:10
Hi @Ak4
Thank you for your reply!
I am going to drop you a private message now to collect some more information and pass security so we can get this sorted for you, please keep an eye on your inbox.
Regards