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Joofhawick
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Closed account

Help. I had a virgin account (landline, broadband and TV) Through no fault of my own I was remanded in custody and despite all court cases being dropped I lost my home and all my belongings and relocated to Scotland. I was still under contract with virgin. I know my account has been closed as I can't log in using my email and I have no letters etc with account numbers on. How do I access my old account and emails. I'm desperate xx

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Superuser
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Re: Closed account

if you do not have an account your mail will close 90 days after your account ends.

Email is only for active VM internet customers.


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Forum Team
Forum Team
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Re: Closed account

Hi Joofhawick

I appreciate you taking the time to get in touch with us.

I am so sorry but if the account has been closed there is no access to the account online as this shuts down once the account closes with us.

Email closes after 90 days once the account closes with us.

There is no way to retrieve this from us Smiley Sad

My deepest apologies.

Karen

 


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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