Charged twice

[Hala1]

I've changed my direct debit details last month, and before doing so I've made a manual payment for the current bill. The problem, is that they've charged me again today at the usual date via direct debit, so I've ended up paying twice.

Any idea how I can get a refund for this?

[Kain_W]

Hi there Hala1,

Thanks for your post and welcome to the community.

Apologies for the double charge, so we can get this sorted I've dropped you a PM.

The message will appear within the purple envelope icon.

Kind regards,

[Kain_W]

Thanks for your cooperation over PM Hala1,

I'm glad you were able to get this resolved for you.

Pop back up to the team if you require further assistance.

Take care,