Charged twice

[ht1784]

I paid my bill this morning with my debit card and the payment has been taken twice how do I get refunded? Thanks

[Gareth_L · Accepted solution]

Hello ht1784,

Thanks for your first post and welcome to our Community.
Sorry to hear you have paid twice for this months bill.

Its easy from here to refund one payment.
Shall we get this looked into asap.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L