Charged twice

[ArcherKill4]

I would like some help with a refund, have been charged twice this month, did it manually then they also took another £36.

[Paulina_Z]

Hi @ArcherKill4,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you've had some billing issues recently! Sorry to hear that you have been charged twice, we know that this can be frustrating.

Can you tell us if you already had a direct debit set up before you paid manually?

How did you complete the manual payment? Was this via phone call?

Please let us know so we can help further.

Thank you.

[ArcherKill4]

It is fine now, i contacted support an its been resolved.

[Paulina_Z]

Hi @ArcherKill4,

Thank you for keeping us updated on this issue. I'm glad to hear that you were able to have this problem resolved!

If you need any further assistance, please let us know, and we'll be able to assist on these forums.

Thank you! 🙂