on 19-05-2022 19:52
Yesterday I contacted virgin for a wifi booster which was meant to be FREE, but today an email was received saying that my bill has raised from £30.99 to £50. FIFTY POUNDS? I have Volt so it should have been 100% free. Either this Volt thing is a scam or they have increased my bill by accident. Also the customer service say it is some sort of offer and that it expires on the 27th May- I thought Volt doesn't expire. Anyways they refused to revert my contract to £30.99 even if I return the wifi pod when it arrives. Someone help please
(I am enquiring this on behalf of someone else)
Info: M200- Volt boosted to M350.
Answered! Go to Answer
on 20-05-2022 08:35
Hi orbiixt, thanks for posting and welcome to our community.
Sorry to hear of any changes to the monthly price that may have been triggered by adding a WiFi pod. I would love to take a closer look so that I can offer clarification and see what we can do. I am going to send your private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 20-05-2022 08:35
Hi orbiixt, thanks for posting and welcome to our community.
Sorry to hear of any changes to the monthly price that may have been triggered by adding a WiFi pod. I would love to take a closer look so that I can offer clarification and see what we can do. I am going to send your private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R