Charged for adding wifi pods

[orbiixt]

Yesterday I contacted virgin for a wifi booster which was meant to be FREE, but today an email was received saying that my bill has raised from £30.99 to £50. FIFTY POUNDS? I have Volt so it should have been 100% free. Either this Volt thing is a scam or they have increased my bill by accident. Also the customer service say it is some sort of offer and that it expires on the 27th May- I thought Volt doesn't expire. Anyways they refused to revert my contract to £30.99 even if I return the wifi pod when it arrives. Someone help please

(I am enquiring this on behalf of someone else)

Info: M200- Volt boosted to M350.

[Lee_R · Accepted solution]

Hi orbiixt, thanks for posting and welcome to our community.

Sorry to hear of any changes to the monthly price that may have been triggered by adding a WiFi pod.  I would love to take a closer look so that I can offer clarification and see what we can do.  I am going to send your private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R