Changing my package?

[Ewan1]

Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gave up and I cut the call. I look online and see I can upgrade my account by hundreds of ££££ a month if I want but cant remove anything. Since moving to the internet based phone system, on the odd occasions I've tried using, it it cuts out. Well that's another issue as I have a superhub 3 and every time I had tried to resolve this issue was told "theres a problem in your area". No there's not, its the SH3 that's the issue. 

Why is everything so difficult with Virgin media? 

[japitts]

VM operate a multi-bundle discount system, where adding additional services reduces the per-unit cost. Telephony, epecially landlines, are heavily loaded, and you will often find that a landline-inclusive package is cheaper than landline-exclusive because of the generous discounts it attracts.

If you want to pursue a landline-exclusive package and find out whether it's cheaper or not - 150 from your VM phone or 0345 4541111 from any other phone. Package renegotiations have never been done online.

[Roger_Gooner]

The reason I've still got my landline is because it costs more to drop it than keep it.

Also it's quite handy being able to call 150 for free.

[nodrogd]

Both of the above reasons are why you cannot downgrade online. Removing a service means renegotiating the price of the remaining services.

[Matthew_ML]

Hey nodrogd, thank you for reaching out with some advice we do try and offer some deals online.

These are normally where our best offers are.