Changing my account's mobile number

[Techie1]

I changed my phone number and when I go to change on my virgin media account settings, it says that "the change has not saved, please try again". I have tried this several times and it is not changing.

[Natalie_L]

HI Techie1, 

Welcome to the Community and thank you for posting. 

I am very sorry about this, we are aware of the issue and are currently working to get it resolved.

In the meantime, can you please try completing this via a different browser, device or via the My Virgin Media app?

Please let us know how you get on.

Thanks, 

[Techie1]

I tried a different browser and the app and it still is not working.

[Natalie_L]

Thank you for getting back to me and letting me know.

I would be happy to update your details from our side but I will just need to confirm a few details via private message.

I will pop this over the purple envelope on the top right of this page now. 

Speak soon,