Menu
Reply
Highlighted
  • 9
  • 0
  • 0
idpike
Joining in
321 Views
Message 1 of 4
Flag for a moderator

Changing main user and email etc

Hi.

I have a query about switching main people on Virgin Media account and associated email services

Want to swap me to my wife as main person on the account, is that okay? 

I have an email under this account from ntl days can I keep this (currently the main email address for bills but want to switch out) or switch it to another Virgin account?

Thanks in advance

Ian

0 Kudos
Reply
  • 7.62K
  • 384
  • 1.92K
Very Insightful Person
Very Insightful Person
308 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Changing main user and email etc

To switch the main person you will need to do a transfer of responsibilities form with VM. There is also a £20 fee for this.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 9
  • 0
  • 0
idpike
Joining in
295 Views
Message 3 of 4
Flag for a moderator

Re: Changing main user and email etc

Okay, thanks. I'll find the form etc

£20, wow.... who would think its £20 to update a few details.

Ian

0 Kudos
Reply
  • 7.62K
  • 384
  • 1.92K
Very Insightful Person
Very Insightful Person
289 Views
Message 4 of 4
Flag for a moderator

Re: Changing main user and email etc

For the name it isn’t just a case of transferring the details. It is also transferring who is legally responsible etc for the account / if it other went in to arrears who would be effected (credit score / debt collectors). The name on the account is the one completely responsibility irregardless of who pays the bill etc on the account.

 

For changing email / telephone numbers / bank details it is a lot simpler and you wouldn’t need the transfer of responsibility for those changes.

 

 

 

Just to give you some context on why it is what it is.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply