Apologies for revisiting an old post, I am a new member and I have the same challenge. I keep calling Virgin Media and their technical team don't appear to know how to de-link / remove my old account and add / link my new account to my email address!
According to their technical team, I need to register using a new email address. What if I don't want to use another address or I don't have another email address.
I moved home over a month ago and have kept my services with Virgin.
I am also having the same issue. I spoke to someone on online chat last week and they said it would be sorted within 72 hours but it wasn't. I have tried calling today and I was left on hold for 15 minutes earlier and I have just tried again but on hold for 30 mins so gave up.
Please can someone help via PM as I really want to be able to view my new account online.
Welcome to our forums and thank you for getting in touch. I'm sorry that you've also had difficulty accessing your online account. This should have been sorted for you as part of the moving process, but we can certainly take a look for you.
First of all, you would need to create a new MyVM account for your new account with a separate email address (you're welcome to create a new random one if you only have the one account usually). Once you've set this up, we can then transfer your old details to the new account.
Please let us know once you've registered online and we'll message you to clear security and work to get this moved over for you.
Thank you for getting back to me. I have tried setting up a new account and I get the error page 'We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.'.
All I want to do is access my account online so that I can change the direct debit account details.
Please let me know what I need to do as I would like to get this sorted before the next direct debit is due.