Changed name on account cannot get rid of old name on account

[Marlene17]

I had a account but in my ex partner’s name just wanted name change , been horrendous disconnected me no tv or internet 2 days at least 29 phone calls to them , now cannot get rid of old account name on app my son pays for football , but he cannot log into app to watch football as it’s saying this account is not active ? But I can now receive my emails which I couldn’t up to yesterday, they assured me this issue would be sorted 3 times  fuming 

[Ilyas_Y]

Hey there @Marlene17 thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the name on the app and the access.
I will assist you on getting this sorted out.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Marlene17.

I'm happy to hear that after contacting our team you have managed to get this resolved.
As always - we're here if you ever need assistance.

Kind regards,
Ilyas.