Change package November 2022

[cheetah]

We want to change our tv boradband and phone package we have attempted all evening but keep getting this 

HTTP Status 400 – Bad Request

[japitts]

VM's website has never been great for self-service package changes.

Probably easier in the long run to call in. It's not something you can do via this forum.

[Paulina_Z · Accepted solution]

Hi @cheetah,

Welcome back to our Community Forums! Thank you for your post and I'm very sorry to hear that you're having some issues changing your package on our website!

Sorry to hear that you're seeing an error message and are unable to select that package you want. Have you tried to clear your cache and cookies to see if this helps clear the issue? Were you looking for a new package on our Existing Customer Deals and Offers page? 

If you're still having trouble, please give our team a call on 150/ 03454541111 where we can find the best suited package to you within your budget! 🙂 Unfortunately, we're unable to process package changes on this platform, but please give our team a call. They'll be able to assist further.

Thank you. 

[cheetah]

Yes, i have cleared cache and cookies but i keep getting 

⬇️

Oops!

Looks like something's gone wrong.

We couldn't find the page you're looking for.

or

[cheetah]

Many thanks managed to sort it out 👍